Feedback from previous guests about their experience.
70%
liked the hotel and would stay again
Clean
Friendly staff
Seedy area
Average dining
7.0/10
Very good
Rooms
7.1
Location
7.7
Service
7.9
Dining
6.3
Guest reviews
7.0/10
based on 30 reviews
7.8
7.8/10 based on 2714 reviews
Richard
United Kingdom,
June
2024
7.4/10
I had a pleasant stay at the hotel. The rooms were clean and spacious, offering good value for money. The service was friendly and efficient. The location was convenient, although a bit noisy at times. The dining experience was average. Overall, a decent choice for a stay in Munich.
Rooms
8.0
The room was clean and big, perfect for a solo traveler. The iron worked well, and the WiFi signal was strong.
Service
9.0
The service was friendly and professional. They were helpful throughout my stay.
Location
7.0
The hotel is superbly located, just a short walk from the Main train station and convenient for exploring the city. However, the area around the hotel seemed a bit seedy.
Dining
6.0
The dining options were nothing exceptional for the price. The meals were adequate but not outstanding.
Facilities
7.0
The hotel facilities were decent, but there is room for improvement in terms of modernization and amenities.
Clean
Seedy area
Bob
United States,
June
2024
7.4/10
I found the hotel to be a decent choice overall. The rooms were clean and comfortable but could benefit from a little update. The location was convenient for transportation but had some safety concerns for solo travelers at night. The dining experience was satisfactory but slightly overpriced. The facilities offered were adequate and served their purpose.
Rooms
8.0
The rooms were clean and provided a comfortable stay, although they could use a refreshment.
Service
7.0
The staff was helpful and friendly, although some interactions felt a bit authoritative.
Location
8.0
The hotel is well-located for accessing transportation and key attractions, but safety might be a concern for solo travelers at night.
Dining
7.0
The dining options were acceptable, but the pricing could be considered a bit high for what was offered.
Facilities
7.0
The hotel provided basic facilities that met my needs during the stay.
Convenient location
Safety concerns
Ashley
United Kingdom,
May
2024
7.2/10
The hotel boasts a great location, but the room size fell short of expectations. The service was efficient, although some aspects lacked warmth. Despite the noisy surroundings, the central location is convenient to reach key spots. Dining options were good but slightly pricey for the offerings.
Rooms
6.0
The rooms definitely faced the courtyard as advertised, but they were smaller than expected.
Service
7.0
The service was polite and efficient, yet lacked the expected kindness and hospitality in some instances.
Location
8.0
The central location is convenient to reach key spots, but the noisy and smelly street can be off-putting.
Dining
7.0
The dining options offered a good choice but were considered too expensive for what was provided.
Facilities
8.0
The facilities were adequate for a comfortable stay.
convenient location
small rooms
Erik
United States,
May
2024
8.0/10
The hotel offers clean and comfortable rooms, though not spacious, and the staff provides warm customer service. The location is central and convenient for exploring the area. Dining options are good but may not be perfect, and some additional charges apply when booking.
Rooms
8.0
The rooms, while not big, were clean and comfortable, providing a cozy atmosphere. The air conditioning system worked well, keeping the room warm even on the coldest setting.
Service
9.0
The service overall was great, with incredibly polite and professional staff. However, minor details like not washing used glasses were noticed.
Location
9.0
The hotel's location is excellent, centrally situated and within walking distance to many attractions. It is also convenient for accessing public transportation.
Dining
7.0
The dining experience was good, but not perfect, with standard offerings. Additional charges applied if dining arrangements were made through booking platforms.
Facilities
7.0
The hotel offers standard facilities suitable for a comfortable stay.
Herbert
United States,
May
2024
7.8/10
My stay at the hotel was great overall. The rooms were clean and comfortable, and the staff was very friendly and helpful. The location was central and convenient, close to the main train station. The dining options were a bit expensive but the food was tasty. The facilities were good, with a nice selection available.
Rooms
8.0
I stayed in a warm room on the street side, but it was cozy and comfortable. The beds were great, and the breakfast was delicious.
Service
7.0
The staff, especially Sandra and Carlos, were very accommodating and friendly. However, one staff member came off a bit rude.
Location
9.0
The location was very central and near the main train station, making it easy to explore Munich.
Dining
7.0
The prices for dining were a bit high, but the food was tasty with a great selection.
Facilities
8.0
The hotel had good facilities overall, offering everything needed for a comfortable stay.
Bruce
United Kingdom,
April
2024
7.4/10
The hotel rooms were larger than I expected and quite clean. However, the bed configuration was not as we thought, leading us to opt for a rollaway bed for an extra 30 euros, creating a cramped area. Despite this, I would choose to stay here again when visiting Munich, although the rooms were really very warm.
Rooms
7.0
The rooms were larger than expected and quite clean, but the bed configuration was not as anticipated, leading to a cramped space that required an additional fee for a rollaway bed. The rooms were very hot.
Service
9.0
The service was with the utmost tact and always accompanied by a smiling and helpful attitude. The staff went above and beyond to assist me with various needs, from providing local pharmacy contacts to offering an ice pack. They even engaged with us in German.
Location
8.0
The hotel's location was convenient, as it was near the railway station and the old city, making it easy to access various attractions. There are abundant transportation options nearby, ideal for travelers relying on trains.
Dining
6.0
The dining experience was nothing exceptional, although there was a decent variety available. One minor improvement could have been the availability of plum tomatoes for the cooked breakfast.
Facilities
7.0
Friendly Staff
Small Rooms
Martha
United States,
April
2024
6.6/10
I had a mixed experience at the hotel. The rooms were initially spacious and clean, but we had to change rooms unexpectedly after a few hours. The service was friendly but left some queries unanswered. The location was convenient for accessing intercity trains, but not ideal for families. The dining options were average, and the facilities were decent, though some pricing issues arose.
Rooms
7.0
The rooms were initially spacious and clean.
Service
6.0
The service was friendly but left some queries unanswered.
Location
8.0
The location was convenient for accessing intercity trains, but not ideal for families.
Dining
5.0
The dining options were average.
Facilities
7.0
The facilities were decent, but some pricing issues arose.
James
United Kingdom,
March
2024
8.2/10
My stay at the hotel was fantastic! The room was pleasant and very clean, and the staff were extremely friendly and helpful. The great location near the train station and restaurants was a big plus, but the dining options were a bit overpriced. Overall, a comfortable and welcoming stay.
Rooms
8.0
The room was pleasant and very clean.
Service
9.0
The staff were extremely friendly and helpful.
Location
9.0
The location was great as it was close to the main station, shopping district, and restaurants.
Dining
7.0
The dining options were a bit overpriced.
Facilities
8.0
The hotel facilities were good.
Walter
United Kingdom,
March
2024
7.0/10
I had a mixed experience at this hotel. The rooms were noisy and out of WiFi range, which was a downside. On the positive side, the service was fantastic and efficient. The location was close to the center and convenient for exploring. The dining was a bit expensive, but the food was decent. Overall, it was a decent stay with some room for improvement.
Rooms
6.0
The room I stayed in was right above the street, so it was terribly noisy until the wee hours each night. It definitely faced the courtyard as advertised, but it was not the larger double room I expected. Additionally, being out of WiFi range was inconvenient.
Service
9.0
The service from arrival to departure was great and very efficient. They fixed any issues I had quickly.
Location
7.0
The hotel is indeed close to the center, just next to Munique HBF and about a 10-minute walk from the city center. However, the street was noisy and not comfy to walk at night, but it was very convenient for shopping and visiting the beautiful Munich.
Dining
7.0
The dining was a bit on the expensive side for what they offered. However, it was comfortable, and if you book directly with them at the reception desk, you get a better deal.
Facilities
6.0
The facilities need an investment in room modernization. Despite this, they were somewhat decent overall.
convenient location
noisy rooms
Nicola
United Kingdom,
February
2024
7.4/10
The hotel is conveniently located next to the main street, making it simple for us to explore all the important areas in Munich. The rooms, although facing the courtyard and away from street traffic, were huge and included a fridge. The service from the staff was excellent, especially in dealing patiently with questions and requests. The location, although a bit 'sketchy' in parts, is undeniably close to the center, providing easy access to Munich landmarks. The dining experience, while not meeting high expectations for a four-star hotel, offered fresh-cracked eggs. Overall, the facilities were satisfactory for the stay.
Rooms
8.0
The rooms were huge, facing the courtyard, had a fridge, and were simple to find.
Service
9.0
The staff were very good and patient in handling all my queries and requests.
Location
7.0
The location is very close to the Hauptbahnhof München and provides fine accessibility to Munich landmarks, even though it may feel a bit 'sketchy' in parts.
Dining
6.0
The dining experience may not meet expectations for a four-star hotel but offers fresh-cracked eggs.
Facilities
7.0
The facilities were adequate for a comfortable stay.
Jerry
United States,
February
2024
7.0/10
The hotel is conveniently close to Munich main station, though the area has become a bit dodgy. The rooms, while fairly modern, were not as clean as expected. The service, especially from Carlos at the bar, was incredibly friendly and helpful. The dining experience was decent but could use some improvement. Overall, a mixed bag but with some positive highlights.
Rooms
6.0
The standard double room was quite tight but fairly modern and kept clean.
Service
9.0
The service, especially from Carlos in the bar, was very friendly and went above and beyond to assist with our needs.
Location
7.0
The location is convenient being only 7 minutes away from Central station, but the area has become a bit dodgy.
Dining
6.0
The dining experience was average, with room for improvement in certain aspects.
Facilities
7.0
The hotel offers adequate facilities for a comfortable stay.
Alison
United Kingdom,
January
2024
6.2/10
My stay at Hotel Cristal was mixed. The rooms, although clean enough and adequate for our needs, were noisy due to the main street location. The service, while very good and helpful, had some delays in responses. The location, close to the central station and city center, was convenient for traveling but not ideal for families with young children. The dining experience was extra expensive compared to other similar hotels. The facilities were decent overall.
Rooms
6.0
The room we had faced the main street and was full of noise from passing cars. The bed was actually two single beds pushed together to make a couple's bed.
Service
7.0
The service at Hotel Cristal was a mix of good and delayed responses. The staff was generally very helpful but lacked promptness in meeting needs promptly.
Location
7.0
The hotel's location near the central station and city center was convenient for traveling but not suitable for families with young children due to the nearby adult entertainment venues.
Dining
5.0
The dining options at the hotel were extra expensive, not meeting our expectations for a four-star establishment.
Facilities
6.0
The facilities at Hotel Cristal were average and did not stand out as exceptional.
Samuel
United States,
January
2024
6.6/10
The hotel had a mix of positive and negative aspects. The rooms were not entirely clean, but the bed was well-made. The standard double room was quite small, matching what was shown on the website and at the front desk. The service was polite and professional, especially on the internet site, and the breakfast room had a friendly older woman. The location was convenient next to the main train station, although solo female travelers might feel unsafe at night. The dining was not up to par for a four-star hotel, and the pricing seemed high for the value. The facilities overall offered a decent experience.
Rooms
6.0
The rooms were not thoroughly cleaned, only the bed was made, and the standard double room was small.
Service
8.0
The service was polite and professional. I encountered a very friendly older woman in the breakfast room.
Location
7.0
The location was convenient next to the main train station, making it easy to catch intercity trains.
Dining
5.0
The dining experience did not live up to expectations for a four-star hotel, with pricing not reflecting the value received.
Facilities
7.0
The facilities provided a decent experience overall.
Philip
United Kingdom,
January
2024
7.6/10
The hotel rooms are really spacious and surprisingly big, and the entrance lobby and welcome of the staff were nice and clean. However, they could do with a lick of paint to freshen them up a bit. The beds were comfy, but I found it strange to have 2 single duvets for a double bed and only one rather flat pillow.
Rooms
7.0
The rooms were nice and clean but could use some freshening up.
Service
8.0
The staff were very helpful and friendly and couldn't do enough to assist when asked.
Location
9.0
The hotel is within walking distance to everything like the train station, old town, grocery store, and a laundromat with plenty of nearby transport options. Very close to Central train station and Marienplatz.
Dining
7.0
The dining experience was good overall but could have been better with a few improvements.
Facilities
7.0
The facilities were adequate and met my needs during the stay.
Jimmy
United Kingdom,
January
2024
6.2/10
The hotel is conveniently located near the main station, but the room we initially got faced the courtyard and was smaller than expected. However, after a room change, the new room was better. The service was helpful but lacked details at times. The area around the hotel, with a high number of Arabic immigrants, was noisy and not very comfortable at night. The dining experience wasn't sampled, but the paid Wi-Fi and pricing adjustments were noted. Overall, a decent stay with some ups and downs.
Rooms
7.0
The initial room faced the courtyard and was smaller than expected, but the second room was better after the change.
Service
6.0
The service was helpful but lacked some details in communication.
Location
5.0
The area around the hotel, with a large number of Arabic immigrants, was noisy and not very comfortable at night.
Dining
7.0
The dining experience wasn't tried, but the paid Wi-Fi and pricing adjustments were noticeable.
Facilities
6.0
Facilities were average with no specific praises or complaints.